Terms & Conditions
TOUR OPERATOR & CONTRACT
All Tours are operated by Pit-Stop Adventure Tours, whose office is at 99 Sylvan Avenue, East Cowes, Isle of Wight, PO32 6TH.
BOOKINGS
All bookings are made on a first-come first-served basis. Participants are the person(s) listed on Pit-Stop Adventure Tours booking form (“Participants”). All Participants are required to sign the Booking Form and the Terms & Conditions or complete the on line booking form accepting these Terms and Conditions. Pit-Stop Adventure Tours reserves the right to decline any booking at their discretion.
Variation of the terms of this contract is only valid if done so in writing and signed by both the Participant(s) and an authorised by Pit-Stop Adventure Tours. The contract and all matters arising from it are subject to English law and the exclusive jurisdiction of the English Courts. In the event that any of the provisions of this contract shall be determined by any Court to be invalid, unlawful or unenforceable to any extent then such provision shall to that extent be severed from the remaining provisions of the contract, which shall continue to be valid and enforceable.
PAYMENTS
A 10% deposit of the Tour Price is required on booking. Deposits are refundable up to six months before the tour start. After this date deposits are non-refundable and possibly transferable at Pit-Stop Adventure Tours discretion, irrespective of circumstances.Your final balance for Explorer and Adventure Tours is due twelve weeks prior to departure. Bookings made within twelve weeks of the departure date will only be accepted with full payment.
- Your final balance for Fly & Ride Tours is due twelve weeks prior to departure. Bookings made within twelve weeks of the departure date will only be accepted with full payment.
- Your final balance for the City & Alpine Tours is due eight weeks prior to departure. Bookings made within eight weeks of the departure date will only be accepted with full payment. Failure to pay the balance on the due date may result in cancellation of your booking.
TOUR PRICE
Your Tour Price includes all services as listed on the “What’s Included” page of the relevant Tour. Anything not listed as included is excluded. Participants who book on as Solo Rider Single Room basis are provided with a room for sole occupancy only. Participants who book on a Solo Rider Shared Room basis are provided with a room for double occupancy. Participants will share with one other Participant who has booked the Tour. Shared rooms will only be allocated to Participants of the same sex. If a Participant has booked on a Solo Rider Shared Room basis but there are no other Participants to share with, the difference between a Solo Rider Shared Room Price and a Solo Rider Single Room will be payable by the Participant and this difference will be discounted by 25%. Alternatively the Participant may cancel the Tour and receive a full refund. Participants who book on a Rider & Pillion Shared Room basis are provided with one room on a double occupancy basis. Where breakfasts are included, they will be in keeping with the country of travel.
AMENDMENTS TO TOUR
Participants who wish to make any changes to the published Tour Programme may request personal amendments. There will be an administration fee of £25 charged for amending any arrangements already in place for a Tour plus the changes in direct costs that may be applicable. This may then result in an overall additional charge or refund. Amendments requested less than eight weeks before the Tour departure will only be dealt with at a full extra cost to the Participant, with no refund of the Tour Price paid.
SURCHARGES
Prices are correct at the time of printing/publication. However circumstances beyond our control, e.g. Government action, taxes, and currency fluctuations may cause an increase. If such cases arise we will absorb amounts equivalent to 2% of the tour cost although we reserve the right to pass on surcharges larger than this providing they occur more than eight weeks before departure.
TOUR CHANGES
As Tour arrangements are made many months in advance, it is possible that minor changes to an itinerary might be necessary. These changes will updated on Pit-Stop Adventure Tours website. If significant changes are made after the Participant has booked, e.g. changes to date or point of departure, ultimate destination and location/quality of the main hotel, or a major change to the tour itinerary which reduces the quality of the tour, we will notify the Participant. Participants are free to continue with the Tour with the revised itinerary or accept the offer of an alternative Tour of the same value. Alternatively, the booking may be cancelled in return for a full refund. In the event of a significant change that results in a cancellation, the Pit-Stop Adventure Tours will, in addition to a refund, offer compensation as stated for the period before departure within which a significant change is notified. Compensation per person: more than eight weeks £0; less than eight weeks £25.
DELAYS
Pit-Stop Adventure Tours cannot be held responsible for unforeseen delays to a journey or ferry crossing (to or from the UK or other ports). In the event of a delay Participants will be responsible for providing all their own additional meals, travel and accommodation. Where Participant’s flights or other travel have been delayed at the start of a Tour, any financial or other consequences of not arriving the specified time / date for the start of the Tour are borne by the Participant. Pit-Stop Adventure Tours will not provide a refund for any part of the Tour missed.
FORCE MAJEURE
Means unusual and unforeseeable circumstances which are beyond normal control, the consequences of which could not have been avoided even if all due care had been exercised. Such circumstances or events include (but are not limited to) war, or threat of war, riot, civil strife, industrial dispute, unavoidable technical problems with transport, closure or congestion of airports, terrorist activity, natural or nuclear disaster, volcanic activity, fire and adverse weather conditions. In the event of any of the above, refunds or compensation cannot be made and Participants will be responsible for providing all their own additional meals, travel and accommodation.
DOCUMENTATION
Participants require a valid passport for visiting the countries on their chosen tour. Your passport must be valid for six months after the end date of your Tour. If visas are required it is the participant’s responsibility to obtain these visas or permissions. The cost of obtaining any visa is also the participant’s responsibility.
In addition to your passport, all Participants must have the following original documents in their possession during the Tour:
a) UK or other local country Driving Licence and International Driving Permit where required by countries outside the EU.
b) Personal travel and medical Insurance, with 24 hour emergency telephone helpline, such policy to provide adequate cover for treatment and repatriation in the event of a motorcycle accident.
c) All EU Participants should carry a ‘European Health Insurance Card’ (EHIC).
d) Where Participants are riding their own motorcycle on Tour, Participants must arrange insurance to cover 24-hour emergency, accident and breakdown recovery for their motorcycle.
e) Where Participants are riding their own motorcycle on Tour, Participants must carry the Vehicle registration document (V5 for UK registered vehicles) or other title / registration documents for non-UK vehicles.
Pit-Stop Adventure Tours is not responsible for any disruption to your Tour due to you failing to carry these documents or your loss of these documents. All additional direct and indirect costs incurred by the Participant to replace documents or because they cannot continue with the Tour are borne by the Participant and refunds will not be made for any part of the Tour missed.
YOUR MOTORCYCLE
Participants providing their own motorcycle are required to ensure that their motorcycle is in a good road legal condition, has valid insurance, road fund license and MOT cover, as applicable. Participants are responsible for their own motorcycle, its use and conformity to local laws and regulations. Participants are required to ride their motorcycle in accordance with local laws and regulations. Any motorcycle accident involving a Participant will never be Pit-Stop Adventure Tours responsibility. Should a motorcycle suffer a mechanical failure or accidental damage, whether caused by the Participant, other Participants or an unrelated third party, it is not the responsibility of Pit-Stop Adventure Tours. Pit-Stop Adventure Tours is not liable for any direct or indirect costs incurred as a result of any mechanical failure or accidental damage to your motorcycle.
MOTORCYCLE HIRE
Fly & Ride Tour:
Motorcycle hire is arranged through a reputable third party local supplier, BMW Motorrad Test Ride Centre. Terms and conditions of motorcycle hire will vary depending on the local supplier and the country in which they operate. Each Participant will be obliged to sign the local terms and conditions of hire on arrival. Each Participant will be required to pay the appropriate deposit to the local supplier prior to hire. In rare circumstances, the local supplier may not be able to provide the exact motorcycle of choice. This may occur due to unforeseen circumstances such as mechanical failure, collision damage or theft of a motorcycle during its previous hire period. In such cases, the local supplier will substitute a similar or better model and no further compensation will be provided to the Participant.
OUR RESPONSIBILITY
Pit-Stop Adventure Tours is responsible for ensuring that any part of the Tour, where it is within their control, is supplied as described in the Pit-Stop Adventure Tour website and that the local suppliers of services are efficient and reputable. During the Tour some amenities, eg hotel lifts, swimming pools etc, require regular servicing and cleaning and therefore may be inaccessible at times. Pit-Stop Adventure Tours cannot be held responsible for some amenities being affected by weather conditions or mechanical breakdowns.
Pit-Stop Adventure Tours cannot be held responsible for death, personal injury or illness caused by activities engaged in which are outside the tour itinerary. The Tour Operator also cannot be held responsible for death, personal injury or illness howsoever caused unless we are shown to be negligent.
TOUR CANCELLATION
Pit-Stop Adventure Tours reserves the right to cancel a Tour if there are eight or less motorcycles booked. In such cases a Participant will be offered an alternative Tour or a refund of all monies paid. Notification will be given as follows
a) City & Alpine Tours at least six weeks prior to departure
b) Fly & Ride Tours at least eight weeks prior to departure.
If the Tour is cancelled, the Tour Operator will not be liable for additional costs or losses incurred by Participant(s) due to the cancellation of the Tour. This includes, but is not limited to, the cost of prepaid airline tickets, hotel reservations or car rental costs.
CANCELLATION OR CURTAILMENT
If a Participant cancels a tour the following charges will be levied:
a) Your deposit is refundable up to six months prior to the Tour start date. After this date the deposit is non-refundable and possibly transferable – Changes will be subject to an administration fee of £35 plus any additional direct costs incurred.
b) For City & Alpine Tour, more than four weeks, but less than eight weeks’ notice, cancellation charges of 50% of the total Tour cost. Less than four weeks’ notice, cancellation charges are 100% of the total Tour cost.
c) For Fly & Ride Tours, more than eight weeks, but less than twelve weeks’ notice, cancellation charges of 50% of the total Tour cost. Less than eight weeks’ notice, cancellation charges are 100% of the total Tour cost.
If for any reason a Participant decides to curtail a Tour during its duration, no refunds will be made. Refunds of your Tour payments should be referred to your travel insurance provider.
TRANSFER OF BOOKING
If a Participant, for any reason, is unable to travel the booking can be transferred to a third party subject to prior approval of the Pit-Stop Adventure Tours. In such cases at least two weeks’ notice should be given and the changes will be subject to an administration fee of £35 plus any additional direct costs incurred.
PHOTOGRAPHY
The Participant(s) must be aware that we may take photographs, videos and films of the Participant(s) whilst on the tour, of which we reserve the right to use such material for any advertising, brochures and video production, and other marketing uses (including footage for social media) without obtaining further consent. If the Participant sends, shares or gives the Tour Operator photographs through any media including facebook and twitter the Participant is also granting the Pit-Stop Adventure Tours the right to use such material for any advertising, brochures and video production, and other marketing uses (including footage for social media) without obtaining further consent.
FINANCIAL PROTECTION
All monies go into a separate, bank account specifically used for the cost of the tour. Therefore funds will be available (subject to money paid towards the cost of tour i.e Hotels, Eurotunnel etc)
COMPLAINTS
Should a Participant feel that Pit-Stop Adventure Tours has not met its obligations, it should first be brought to the attention of the accompanying Tour Leader. If the Participant remains unsatisfied, any comments should be put in writing, within two weeks of return, quoting the tour name and tour dates to Pit-Stop Adventure Tours and by copy to:
Pit-Stop Adventure Tours, 99 Sylvan Avenue, East Cowes, Isle of Wight, PO32 6TH
TERMS AND CONDITIONS, 1st September 2017 Valid until superceded
